About Me

Hello! 👋🏻 Welcome to my site. I'm web developer and support systems analyst with expertise in JavaScript (Node.js, Deno), modern web technologies, REST APIs, and backend development. I enjoy working on side projects, exploring new tech, and building user-focused solutions. With professional experience as a Zendesk Consultant, Developer, and Senior Systems Analyst, I specialize in creating and optimizing customer support systems. I've worked in almost every Zendesk product, from native configuration to building custom apps within and on top of the platform. I'm always open to hearing about roles involving customer support platform enhancements or web development if any of my projects get your attention. Outside of work, I love reading fantasy novels, gaming, and endlessly working on side projects and learning about new tech. Let's connect!

My Hobbies & Interests

  • Reading
  • Red Rising Series
  • Robin Hobb Novels
  • Children of Time Trilogy
  • Ergotic Novels like S. & House of Leaves
  • Mistborn Series, Stormlight Archive
  • The Kingkiller Chronicle
  • Gaming
  • Teamfight Tactics
  • Elden Ring
  • Path of Exile
  • I also play a large variety of other games usually in the strategy and survival genres
  • Programming
  • Endless Side Projects (See the Projects Section)
  • Learning About New Tech, Frameworks, Libraries, etc.
  • Data Engineering, Game Development, Full Stack Web Development, and more

Some of the Skills & Tech I Use

  • Primarily JavaScript/TypeScript focused, Python for some things
  • Modern HTML, CSS, JavaScript ES6+
  • JS Runtimes: NodeJS, Deno
  • Frontend Frameworks: React, Angular, Astro, Svelte
  • Version Control: Git, Github
  • Styling with SCSS, Tailwind
  • Building and Consuming REST APIs
  • Backend: Express, NestJS, Pocketbase, Firebase
  • DB: MongoDB, PostgreSQL, Deno KV
  • Platforms: Vercel, Heroku, DigitalOcean, Hostinger VPS
  • Zendesk: Support, Guide, Explore, Messaging, Talk, App Framework, Data Migrations, Custom Integrations, REST API's, and more!
  • Support Tools: MaestroQA, Qualtrics, Yext, Pylon

Work Experience

Certifications

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